Configure Chat Desk settings
Last updated
Last updated
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: Update business name, industry, logo, and location; set agent support hours.
: Manage custom tags that agents can use to label chats.
: Enable and edit messages sent automatically to customers in specific situations.
: Set preferences around agent capacity, chat routing and distribution behavior, timers, and timeouts.
: Create surveys to send to your customers at the end of a chat to gather valuable information about their overall experience and satisfaction levels.
: Create pre-written replies that agents can use in their chats to save time resolving tickets.
: Select the customer fields that agents can view in the Agent Desk for each of the 3rd party applications active in your Clickatell account.
: Enable/disable an AI assistant trained on your business information to help your agents respond quicker and more accurately using AI-generated suggested responses.