# Surveys

As a Supervisor, you can create custom surveys that are presented to customers when a chat ends. This can be used to gather valuable feedback about your products and services and your agents' performance.

{% hint style="info" %}
This is available on the WhatsApp and SMS channels. Changing the settings for one channel does not impact other channels.
{% endhint %}

## **Create, edit, and enable/disable a survey**

1. Navigate to [*Settings* ](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings)*-> Surveys.* 
2. Use the toggle to enable the survey for a channel.
   * Configure either an NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score) survey for the channel. 
   * A preview of your survey is shown on the right. 
   * Click *Save Configuration*. 

A rating scale of **1-5** is used. 

The results of these surveys are seen on the [Dashboard ](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/dashboard)under Customer *Overview -> Customer History.*

{% hint style="info" %}
You can edit, enable, and disable the survey at any time. When disabled, this survey will not be presented to customers at the end of a chat.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/SnSl1Z3XXCuRNl10wOSL/image.png" alt="" width="563"><figcaption><p>Example of a CSAT survey on the WhatsApp channel</p></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/LRU8iRNnCKiJKonrNAhB/image.png" alt="" width="563"><figcaption><p>Example of an NPS survey on the SMS channel</p></figcaption></figure>