# Use canned replies

All [canned replies](/chat-desk/chat-desk-dashboard/settings/canned-replies.md) are automatically available to Chat Desk agents when chatting with customers.

{% hint style="info" %}
Canned replies can be used for:

* Live chats
* Closed chats
* Bulk replies (for chats where WhatsApp message templates are not required) - **coming soon**
  {% endhint %}

## **Send canned replies**

1. In the chat window, click the *canned replies* icon (see below).
   * All the categories are displayed in alphabetical order in the panel on the right. 

{% hint style="success" %}
This icon only appears if you have set up canned replies in your [*Settings*](/chat-desk/chat-desk-dashboard/settings/canned-replies.md).
{% endhint %}

2. Search and select the canned reply you want to use. 

<figure><img src="/files/Tf5RgwXbsc7taBBAenuD" alt=""><figcaption></figcaption></figure>

3. Once selected, the canned reply message appears in the chat box. You can edit the reply before sending it. This is sent as a normal message to the customer.

{% hint style="info" %}
If there was text in the message box already, the selection of the canned reply replaces the previously typed text.
{% endhint %}

<figure><img src="/files/vV41ZDyWpT8uvU44oNqN" alt=""><figcaption></figcaption></figure>


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