# Send 1-way SMS

{% hint style="warning" %}
Note that 1-way SMS communication is not allowed in certain countries (e.g. USA), and this functionality will therefore not be available to customers in those countries 
{% endhint %}

It can be used to:

* Provide a customer with the information they have requested after a chat has ended.
* Prompt the customer to initiate a conversation via a channel that connects them to an agent on Chat Desk.

## **Send a 1-way SMS**

{% hint style="success" %}
You can only send 1-way SMS messages to customer numbers that have been verified. 
{% endhint %}

1. To verify a number, click the *Send OT*P button in the *Profile* tab.
2. Enter the phone number you want to verify and click *Send OTP*. The customer will be requested to enter the OTP in the channel to verify their number. 

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/DpsimTvarV35gtxa8FR6/image.png)

3. Your text field will be populated by an automatic response. Simply press *Enter* to send.

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/Vl2iKK9pCfooVlN7lG0C/image.png)

4. Once the number has been verified, you can send an SMS by selecting the *Send SMS* button on the top right of the chat header.

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/i7NOYE6bdQczjycwas7E/image.png)

You can also initiate the process via the *Start Chat* button in the text box area (see below).

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/pULg63qBEYz7QSQN5IKd/image.png)

5. Choose to send an SMS and type the message. The **character limit is 160** per SMS.

{% hint style="warning" %}
This is a 1-way SMS, so an end-user will not be able to reply via SMS to the Agent Desk.
{% endhint %}

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/20FQW4iehvIXoGXVwwao/image.png)