# Send payment requests via Chat 2 Pay
As an agent, you can use the Chat 2 Pay extension to send a payment request to a customer directly from Chat Desk.
{% hint style="info" %}
Currently, only agents on Chat Desk can send a Chat 2 Pay link to end-users. A Supervisor can see all the details of Chat 2 Pay transactions (e.g., how many Chat 2 Pay payment links were sent, which agent(s) sent the Chat 2 Pay payment links, what the current and past statuses of a Chat 2 Pay transaction are, etc.) in the Supervisor Desk.
{% endhint %}
## Send a payment request
To send a new payment request from the Agent Desk:
1. Click the *Extension* (puzzle) icon.
2. Select the *Chat 2 Pay* extension card.
3. In the pop-up, the customer's phone number is auto-filled. Enter the rest of the required detail and click *Send*.
4. The payment request is sent to the customer as shown below.
{% hint style="info" %}
The payment link expires after **five** minutes if the customer doesn't click on it.
If the customer clicks the payment link, they get another **15 minutes** to complete the payment before the link expires.
{% endhint %}
5. Once payment is received from the customer, the agent receives a payment confirmation message.
6. The agent is notified of any status updates to the payment via these payment cards:
{% hint style="info" %}
Chat 2 Pay in Chat Desk is not linked to any Order Management System.
{% endhint %}
## Cancel a payment request
As an agent, you can cancel a payment request by clicking *Cancel Payment* (shown below).
A status update message is shown in the bottom right of the screen.
### Successful cancelation
Once the transaction is **successfully canceled**, the payment link (URL) expires and no longer works. The customer gets an update via a plain text message that "*The <\> has been canceled by the Agent"*
### Cancelation failed
* If the transaction could not be canceled because the **customer has already clicked on the link**, the following status message is shown:
* If a payment link is **already canceled** and the agent tries to cancel again, the following status message is shown:
* If the payment **link expired**, it cannot be canceled. This happens if the customer hasn't clicked the payment link within 5 minutes. The following status message is shown:
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