Send attachments (media files)

Not supported on the SMS channel.

As an agent, you can send and receive media files (e.g., statements, invoices, screenshots, and other important documents) while chatting with customers.

The following file types are supported:

File Type	Supported Formats/File Extensions	Can be previewed in browser vs needs to be downloaded
Documents	.pdf, .doc or .docx, .ppt or .pptx, .xls or .xlsx	Needs to be downloaded
Images	JPEG, JPG, PNG	Can be viewed in browser and can be downloaded
Audio	AAC, AMR, MP3, OPUS,	Can be heard in browser and can be downloaded
Video	MP4	Can be viewed in browser and can be downloaded
USDZ (AMB channel only)	USDZ	Needs to be downloaded

Attach a file

1. Select the paper clip icon below the text box area.

1. A pop-up appears on which you can drag and drop the files you want to attach. You can also browse your computer to select the files to attach.

The file size limit is 64Mb. Only one attachment can be sent at a time.

1. Once the file is uploaded, click Send file.

1. The customer can download the file on the channel they are using. When a customer sends you a file, you can download it from within the chat window: