> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant.md).

# Access suggested responses

1. You receive a message from a customer via the Agent Desk.
2. The AI assistant linked to Chat Desk generates and displays a suggested response based on the information it's been pre-trained on.

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/MFJ4nqlCe1hsMger9nJw/image.png" alt=""><figcaption></figcaption></figure>

3. Click the suggested response if you want to use it. This populates the text box with the suggested response from where you can edit it before sending.  &#x20;

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/vIV2M79qhixE7FE789WY/image.png" alt=""><figcaption></figcaption></figure>

4. If you do not want to use the suggested response, do not select the response and instead type your own response in the text box area.