# Access suggested responses

1. You receive a message from a customer via the Agent Desk.
2. The AI assistant linked to Chat Desk generates and displays a suggested response based on the information it's been pre-trained on.

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/MFJ4nqlCe1hsMger9nJw/image.png" alt=""><figcaption></figcaption></figure>

3. Click the suggested response if you want to use it. This populates the text box with the suggested response from where you can edit it before sending.  &#x20;

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/vIV2M79qhixE7FE789WY/image.png" alt=""><figcaption></figcaption></figure>

4. If you do not want to use the suggested response, do not select the response and instead type your own response in the text box area.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.