# Search, filter, and sort chats & tickets

## Search and filter live chats

Supervisors can:

* Search for a customer.
* Filter by channel. 
* Filter by chat sentiment. 
* Filter by flagged chats.
* Filter by pending chats.

Using the search and filter functions in the panel on the left, you can also search for a specific agent or filter by department.

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/QdcjtHzMFQdBIGIo3a3q/image.png)

## Search, filter, and sort closed chats

In the *Closed* tab, select whether you want to search/filter all closed chats, or only that of a specific agent.

You can:

* Search chats
* Filter on date range
* Filter on channel and sentiment
* Sort on customer satisfaction ratings and chat end dates

Using the search and filter functions in the panel on the left, you can also search for a specific agent or filter by department.

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/3L1n0Af5QD2fKYLz3nBn/image.png)

## Search, filter, and sort tickets

In the *Tickets* tab, select whether you want to search/filter your Unassigned, Assigned, or Closed tickets. You can:

* Search tickets.
* Filter on date range.
* Filter on channel and sentiment.
* Sort on the date when the ticket was opened, assigned, or closed.
* For Closed tickets, you can select to view only those closed by yourself.
* Select Unassigned tickets and assign them to agents or close them.

Using the filter function in the panel on the left, you can also filter by department.

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/z1qdUM8MvRu58ovStfXF/image.png" alt=""><figcaption></figcaption></figure>