Links

Access the Chat Desk Dashboard

The Chat Desk Dashboard is only available to Supervisors.
The Chat Desk Dashboard serves as the "home page" from where you can:

Launch the Chat Desk Dashboard

  1. 1.
    Navigate to My Workspace -> Chat Desk from the Clickatell Portal.
  2. 2.
    Click Launch Chat Desk to open the Chat Desk application in a new tab.
You can also save this URL and access it directly.
From the top section, you can:
The bottom section shows live summary data relating to agent and customer engagement.