# The Chat Desk dashboard

{% hint style="info" %}
The Chat Desk dashboard is only available to Supervisors.
{% endhint %}

The Chat Desk dashboard serves as the "home page" from where you can:

* [Monitor agent performance and customer behavior. ](https://guides.clickatell.com/chat-desk/reporting-and-analytics/dashboard-metrics) 
* [Configure various account settings and preferences.](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings)
* [Set up and manage departments.](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/departments-management)
* [Download transcripts.](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/download-transcripts)
* Access the [Agent Desk](https://guides.clickatell.com/chat-desk/agent-desk/accessing-the-agent-desk) and [Supervisor Desk](https://guides.clickatell.com/chat-desk/supervisor-desk/inbox).

## **Launch the Chat Desk dashboard**

1. Navigate to *My Workspace -> Chat Desk* from the Clickatell Portal.
2. Click *Launch Chat Desk* to open the Chat Desk application in a new tab*.* 

{% hint style="info" %}
You can also save [this URL](https://chatdesk-portal.clickatell.com/dashboard/) and access it directly.
{% endhint %}

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From the **top section**, you can:&#x20;

* View **basic metrics** and launch your Supervisor and/or Agent Desk.&#x20;
* Configure your Chat Desk [**settings and preferences**](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings).&#x20;
* Set up and manage your Chat Desk [**departments**. ](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/departments-management)

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/SLSzYNSsA26JktyhCpJ6/image.png)

The **bottom section** shows [live summary data](https://guides.clickatell.com/chat-desk/reporting-and-analytics/dashboard-metrics) relating to agent and customer engagement.&#x20;

You can select multiple departments at a time to get a consolidated view of chats and performance across all teams, but should note the following:

* The **Agent Performance** widgets always display aggregated data based on the selected departments — whether a single department or multiple departments are chosen.&#x20;
* The **Agents Available** widget in the **Agent Performance** section reflects the total count of unique available agents across all selected departments.&#x20;
* The **Performance Breakdown** table dynamically updates and adjusts according to the departments selected (single or multiple).&#x20;
  * Within the **Performance Breakdown** section, the **Agents Available** metric shows the number of agents available for each department.&#x20;
  * If agents belong to multiple departments, these counts may appear higher than in the **Agent Performance** widget. This difference is expected, as each department’s availability is represented individually.&#x20;

<figure><img src="https://4169453979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAeMbivaErQPM4rXdM6fm%2Fuploads%2F0lJJApXA2sMZkFApaf7C%2FManage%20multiple%20departments.png?alt=media&#x26;token=d205c6eb-2f19-46b3-8eb8-700647b10774" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/WFjDyCDcVcn3nnCzwxwj/image.png" alt=""><figcaption></figcaption></figure>