# The Chat Desk dashboard

{% hint style="info" %}
The Chat Desk dashboard is only available to Supervisors.
{% endhint %}

The Chat Desk dashboard serves as the "home page" from where you can:

* [Monitor agent performance and customer behavior. ](/chat-desk/reporting-and-analytics/dashboard-metrics.md) 
* [Configure various account settings and preferences.](/chat-desk/chat-desk-dashboard/settings.md)
* [Set up and manage departments.](/chat-desk/chat-desk-dashboard/departments-management.md)
* [Download transcripts.](/chat-desk/chat-desk-dashboard/download-transcripts.md)
* Access the [Agent Desk](/chat-desk/agent-desk/accessing-the-agent-desk.md) and [Supervisor Desk](/chat-desk/supervisor-desk/inbox.md).

## **Launch the Chat Desk dashboard**

1. Navigate to *My Workspace -> Chat Desk* from the Clickatell Portal.
2. Click *Launch Chat Desk* to open the Chat Desk application in a new tab*.* 

{% hint style="info" %}
You can also save [this URL](https://chatdesk-portal.clickatell.com/dashboard/) and access it directly.
{% endhint %}

<figure><img src="/files/TiDBu2TV6NAvs4XhR8pZ" alt=""><figcaption></figcaption></figure>

From the **top section**, you can:&#x20;

* View **basic metrics** and launch your Supervisor and/or Agent Desk.&#x20;
* Configure your Chat Desk [**settings and preferences**](/chat-desk/chat-desk-dashboard/settings.md).&#x20;
* Set up and manage your Chat Desk [**departments**. ](/chat-desk/chat-desk-dashboard/departments-management.md)

![](/files/-McSzfHgwYhjUEyVar7s)

The **bottom section** shows [live summary data](/chat-desk/reporting-and-analytics/dashboard-metrics.md) relating to agent and customer engagement.&#x20;

You can select multiple departments at a time to get a consolidated view of chats and performance across all teams, but should note the following:

* The **Agent Performance** widgets always display aggregated data based on the selected departments — whether a single department or multiple departments are chosen.&#x20;
* The **Agents Available** widget in the **Agent Performance** section reflects the total count of unique available agents across all selected departments.&#x20;
* The **Performance Breakdown** table dynamically updates and adjusts according to the departments selected (single or multiple).&#x20;
  * Within the **Performance Breakdown** section, the **Agents Available** metric shows the number of agents available for each department.&#x20;
  * If agents belong to multiple departments, these counts may appear higher than in the **Agent Performance** widget. This difference is expected, as each department’s availability is represented individually.&#x20;

<figure><img src="/files/GFxGeE5o127I2c0Pf7n6" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/bXvc8rHMWZupX3LJiaBw" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.clickatell.com/chat-desk/chat-desk-dashboard/dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.