Access the Chat Desk Dashboard
Last updated
Last updated
The Chat Desk Dashboard is only available to Supervisors.
The Chat Desk Dashboard serves as the "home page" from where you can:
Access the Agent Desk and Supervisor Desk.
Navigate to My Workspace -> Chat Desk from the Clickatell Portal.
Click Launch Chat Desk to open the Chat Desk application in a new tab.
You can also save this URL and access it directly.
From the top section, you can:
View basic metrics and launch your Supervisor and/or Agent Desk.
Configure your Chat Desk settings and preferences.
Set up and manage your Chat Desk departments.
The bottom section shows live summary data relating to agent and customer engagement.