The Chat Desk Dashboard
The Chat Desk Dashboard serves as the "home page" from where you can:
Access the Agent Desk and Supervisor Desk.
Launch the Chat Desk Dashboard
Navigate to My Workspace -> Chat Desk from the Clickatell Portal.
Click Launch Chat Desk to open the Chat Desk application in a new tab.

From the top section, you can:
View basic metrics and launch your Supervisor and/or Agent Desk.
Configure your Chat Desk settings and preferences.
Set up and manage your Chat Desk departments.

The bottom section shows live summary data relating to agent and customer engagement.

