The Chat Desk Dashboard is only available to Supervisors.
The Chat Desk Dashboard serves as the "home page" from where you can:
Access the Agent Desk and Supervisor Desk.
Navigate to My Workspace -> Chat Desk from the Clickatell Portal.
Click Launch Chat Desk to open the Chat Desk application in a new tab.
You can also save this URL and access it directly.
From the top section, you can:
View basic metrics and launch your Supervisor and/or Agent Desk.
Configure your Chat Desk settings and preferences.
Set up and manage your Chat Desk departments.
The bottom section shows live summary data relating to agent and customer engagement.
