> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk.md).

# Agent Desk

- [Access & navigate the Agent Desk](https://guides.clickatell.com/chat-desk/agent-desk/accessing-the-agent-desk.md)
- [Manage chat queues (Agent Desk)](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk.md)
- [Chats and tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md)
- [Manage tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets.md)
- [Pending chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/pending-chats.md)
- [Close chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md)
- [Department chat indicator](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md)
- [Search, filter, and sort chats & tickets](https://guides.clickatell.com/chat-desk/agent-desk/search-and-filter-chats.md)
- [Chat capabilities](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities.md)
- [Send attachments (media files)](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-attachments-media-files.md)
- [Send voice recordings](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md)
- [Send emoticons](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-emoticons.md)
- [Share locations](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/location-sharing.md)
- [Use canned replies](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/use-canned-replies.md)
- [View chat events](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/keeping-track-of-chat-events.md)
- [Send 1-way SMS](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-1-way-sms.md)
- [Access suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant.md)
- [Authenticate customers](https://guides.clickatell.com/chat-desk/agent-desk/authenticate-customers.md)
- [Send payment requests via Chat 2 Pay](https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay.md)
- [View customer details from 3rd party applications](https://guides.clickatell.com/chat-desk/agent-desk/view-customer-details-from-3rd-party-applications.md)
- [Send WhatsApp message templates](https://guides.clickatell.com/chat-desk/agent-desk/send-whatsapp-message-templates.md)
- [Transfer chats](https://guides.clickatell.com/chat-desk/agent-desk/transfer-chats.md)
- [Manage customer profile](https://guides.clickatell.com/chat-desk/agent-desk/chat-details-and-history.md)