# Agent Desk

- [Access & navigate the Agent Desk](https://guides.clickatell.com/chat-desk/agent-desk/accessing-the-agent-desk.md)
- [Manage chat queues (Agent Desk)](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk.md)
- [Chats and tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md)
- [Manage tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets.md)
- [Pending chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/pending-chats.md)
- [Close chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md)
- [Department chat indicator](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md)
- [Search, filter, and sort chats & tickets](https://guides.clickatell.com/chat-desk/agent-desk/search-and-filter-chats.md)
- [Chat capabilities](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities.md)
- [Send attachments (media files)](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-attachments-media-files.md)
- [Send voice recordings](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md)
- [Send emoticons](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-emoticons.md)
- [Share locations](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/location-sharing.md)
- [Use canned replies](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/use-canned-replies.md)
- [View chat events](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/keeping-track-of-chat-events.md)
- [Send 1-way SMS](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-1-way-sms.md)
- [Access suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant.md)
- [Authenticate customers](https://guides.clickatell.com/chat-desk/agent-desk/authenticate-customers.md)
- [Send payment requests via Chat 2 Pay](https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay.md)
- [View customer details from 3rd party applications](https://guides.clickatell.com/chat-desk/agent-desk/view-customer-details-from-3rd-party-applications.md)
- [Send WhatsApp message templates](https://guides.clickatell.com/chat-desk/agent-desk/send-whatsapp-message-templates.md)
- [Transfer chats](https://guides.clickatell.com/chat-desk/agent-desk/transfer-chats.md)
- [Manage customer profile](https://guides.clickatell.com/chat-desk/agent-desk/chat-details-and-history.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.clickatell.com/chat-desk/agent-desk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.