Create a WhatsApp Business account

As a registered BSP, Clickatell assists you with the application, but we do not have control over the approval of your application.

You need a verified WhatsApp Business Account to start talking to your customers via WhatsApp. Follow the steps below to get this set up with Clickatell's assistance.

Once set up, you can send WhatsApp messages to your customers directly via One API, our bulk Campaign Manager application, or our automated messaging (Chat Flow) and live agent messaging (Chat Desk) applications.

1. Add a new account & profile.

2. Complete the sign-up journey in Facebook Business Manager.

3. Add a WhatsApp Subscription.

4. Link your API.

5. View & test your integration.

Add a new account & profile

1. In your Clickatell Portal, navigate to My Workspace -> WhatsApp.

2. Click + New WhatsApp Account & Profile.

Complete the sign-up journey in Facebook Business Manager

3. Click the Continue with Facebook Business Login button.

   • This starts the part of the journey that is completed within your Facebook Business environment.

4. Follow the prompts to complete the process.

You must complete the entire flow once you start. You will have to start over if you exit the process before the end.

See here for more details on completing the steps inside the Facebook environment,

5. Once these steps are done, you are returned to the Clickatell Portal. You may have to wait a few minutes for Clickatell to retrieve your information from Facebook.

Add a WhatsApp Subscription

6. You receive a specific WhatsApp subscription as part of your package (Connect, Interact, Transact). Click Next to create your profile (see below).

Link your API

7. Once your profile status changes to "Active", click the Set Up API button.

8. Select Use Existing One API and choose the API already added for you.

9. You can adjust some details.

10. Click Done.

View & test your integration

11. You can now test your integration.

12. You can also view your Business Details and view and manage your API Details and Subscription.

Note that, although you can start using your API, you are limited to the following until your business is verified:

• Adding 2 numbers to your account

• Sending business-initiated templated messages to a maximum of 250 unique recipients per day

• Unlimited user-initiated messages

To remove these limitations, verify your Business Account.