Create a WhatsApp Business account

To start talking with your customers via WhatsApp, you require a verified WhatsApp Business Account.

As a registered BSP, Clickatell assists you with the application, but we do not have control over the approval of your application.

Create a WhatsApp Business Account

Once set up, you can send WhatsApp messages to your customers directly via One API or via our automated messaging (Chat Flow) and live agent messaging (Chat Desk) applications.

Add a new account & profile

  1. In your Clickatell Portal, navigate to My Workspace -> WhatsApp.

  2. Click + New WhatsApp Account & Profile.

Complete the sign-up journey in Facebook Business Manager

  1. Click the Continue with Facebook Business Login button.

    • This starts the part of the journey that is completed within your Facebook Business environment.

  2. Follow the prompts to complete the process.

For more details on the steps completed inside the Facebook environment, see here.

You must complete the entire flow once you start. If you exit the process before the end, you will need to start from scratch again.

  1. Once these steps are done, you are returned to the Clickatell Portal. You may have to wait a few minutes for Clickatell to retrieve your information from Facebook.

Purchase a WhatsApp Subscription

Only relevant to Connect Lite. Others can continue to the next step.

  1. Once Clickatell has verified the required information, you can continue to purchase a subscription. Click the Purchase Subscription button.

  1. Select a plan from the subscription options and click Next.

  2. Follow the prompts to complete the purchase.

  1. Once you’ve successfully purchased a subscription, your profile is created.

  1. Once your profile status changes to "Active", click the Set Up API button.

  2. Select Use Existing One API and choose the API already added for you.

    • If you are a Clickatell Lite client, you'll have to create a New One API.

  3. You can adjust some details.

  4. Click Done.

View & test your integration

  1. You can now test your integration.

  2. You can also view your Business Details and view and manage your API Details and Subscription.

Note that, although you can start using your API, you are limited to the following until your business is verified:

  • Adding 2 numbers to your account

  • Sending business-initiated templated messages to a maximum of 250 unique recipients per day

  • Unlimited user-initiated messages

To remove these limitations, verify your Business Account.