# Create a WhatsApp Business account

{% hint style="info" %}
As a registered BSP, Clickatell assists you with the application, but we do not have control over the approval of your application.
{% endhint %}

You need a **verified WhatsApp Business Account** to start talking to your customers via WhatsApp. Follow the steps below to get this set up with Clickatell's assistance.

Once set up, you can send WhatsApp messages to your customers directly via [One API](https://docs.clickatell.com/channels/one-api/one-api-reference/), or our [automated messaging](https://clickatell.gitbook.io/flow/overview/overview) (Chat Flow) and[ agent service desk](https://clickatell.gitbook.io/chat-desk/overview/overview) (Chat Desk) applications.

1. [Add a new account & profile.](#add-new-account-and-profile)
2. [Complete the sign-up journey in Facebook Business Manager.](#complete-the-sign-up-journey-in-facebook-business-manager)
3. [Add a WhatsApp Subscription](#add-a-whatsapp-subscription).
4. [Link your API.](#link-your-api)
5. [View & test your integration.](#view-and-test-your-integration)

### Add a new account & profile

1. In your [Clickatell Portal](https://app.clickatell.com/), navigate to *My Workspace -> WhatsApp*. 
2. Click *+ New WhatsApp Account & Profile*. 

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/1XpubRtmdsupdyNaLtZz/image.png" alt=""><figcaption></figcaption></figure>

### Complete the sign-up journey in Facebook Business Manager

3. Click the *Continue with Facebook Business Login* button.&#x20;
   * This starts the part of the journey that is completed within your **Facebook Business** environment.&#x20;
4. Follow the prompts to complete the process.&#x20;

{% hint style="info" %}
You must complete the entire flow once you start. You will have to start over if you exit the process before the end.

See [here](https://developers.facebook.com/docs/whatsapp/embedded-signup) for more details on completing the steps inside the Facebook environment,&#x20;
{% endhint %}

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/YYFLQdG8p3y9mcgcZDVK/image.png" alt=""><figcaption></figcaption></figure>

5. Once these steps are done, you are returned to the Clickatell Portal. You may have to wait a few minutes for Clickatell to retrieve your information from Facebook.&#x20;

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/yonveHS69xjMpNXTl7Ii/image.png" alt=""><figcaption></figcaption></figure>

### Add a WhatsApp Subscription&#x20;

6. You receive a specific WhatsApp subscription as part of your package. Click *Next* to create your profile (see below).

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/ahMCZdp1vSMzvRysiW9U/image.png" alt=""><figcaption></figcaption></figure>

### Link your API

7. Once your profile status changes to "Active", click the *Set Up API* button.&#x20;
8. Select *Use Existing One API* and choose the API already added for you.
9. You can adjust some details.
10. Click *Done*.

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/tIPXEHOZzUPF6CqHgb9i/image.png" alt=""><figcaption></figcaption></figure>

### View & test your integration

11. You can now [test ](https://guides.clickatell.com/whatsapp-channel/getting-started/test-your-integration)your integration.&#x20;
12. You can also view your Business Details and view and manage your API Details and Subscription.

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/q0Rjov5LjLKfCxGEwbwU/image.png" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Note that, although you can start using your API, you are limited to the following until your business is verified:

* Adding **2** numbers to your account
* Sending business-initiated templated messages to a maximum of **250** unique recipients per day
* Unlimited user-initiated messages

To remove these limitations, [verify your Business Account](https://guides.clickatell.com/whatsapp-channel/getting-started/get-business-verified).&#x20;
{% endhint %}


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