Commands
You can configure easy-to-use commands that your WhatsApp customers can see by typing a forward slash (/) in a message thread with your business. This can be used at any point during the conversation.
Commands consist of the command itself and a hint to give the customer an idea of what can happen when they use the command.
For example, you can define the command:
/imagine - Create images using a text prompt
When a WhatsApp user types /imagine cars racing on Mars it triggers a received message webhook with that exact text string assigned to the body property. You could then generate and return an image of cars racing on the planet Mars.
When a customer taps a command, the command is pre-filled in the text field. The customer then sends it as a normal text message. You can set up a keyword trigger to create any follow-up bot messages.
You can define up to 30 commands.
Each command can have a maximum of 32 characters.
Each hint can have a maximum of 256 characters.
Emojis are not supported.
Can be used anywhere during a conversation.
Use Cases and Examples
Below are some examples of when and how commands can be used.
