Commands

You can configure easy-to-use commands that your WhatsApp customers can see by typing a forward slash (/) in a message thread with your business. This can be used at any point during the conversation.

Commands consist of the command itself and a hint to give the customer an idea of what can happen when they use the command.

For example, you can define the command:

/imagine - Create images using a text prompt

When a WhatsApp user types /imagine cars racing on Mars it triggers a received message webhook with that exact text string assigned to the body property. You could then generate and return an image of cars racing on the planet Mars.

When a customer taps a command, the command is pre-filled in the text field. The customer then sends it as a normal text message. You can set up a keyword trigger to create any follow-up bot messages.

• You can define up to 30 commands.

• Each command can have a maximum of 32 characters.

• Each hint can have a maximum of 256 characters.

• Emojis are not supported.

• Can be used anywhere during a conversation.

Use Cases and Examples

Below are some examples of when and how commands can be used.

Scenario	Example of a command	Example of a hint
Order status check: Let customers quickly enquire about their order's status, streamlining customer service.	/status	Check the status of your recent order
Product catalog access: Provide customers with instant access to your product catalog, facilitating a seamless browsing experience.	/catalog	View our product catalog
Customer support ticket: Let customers initiate a support ticket directly for faster problem resolution.	/support	Create a support ticket
Account balance inquiry: Allow customers to more conveniently retrieve their account balance.	/balance	Check your account balance
Event notifications: Notify customers of upcoming events or special occasions.	/upcoming events	Find information on the latest events happening
Account information: Enable customers to retrieve basic account information or updates.	/account	View your account details
Subscription management: Businesses offering subscription services can allow new customers to subscribe via a command.	/subscribe	Manage your subscription preferences
Feedback submission: Encourage customers to give feedback on your products or services, improving customer engagement and business processes.	/feedback	Share your feedback with us