# Use interactive buttons in message templates When [creating your template](/whatsapp-channel/channel-capabilities/whatsapp-message-templates/add-message-templates.md) in Facebook Business Manager, you can add one of two types of interactive buttons to your template: * [**Call to Action**](#call-to-action-buttons) * [**Quick Reply**](#quick-reply-button) A template can have a mixture of **up to 10 buttons in total.** Limitations may apply to individual buttons of the same type, as well as to the combination of buttons allowed.

You can add quick reply and call-to-action buttons to your message template.

## **Call to action buttons** This allows your customer to **call a phone number**, **visit a website**, or **copy a code** with the tap of a button. From the drop-down select the type of action button you want to add: * [Visit Website](#visit-website) * [Call Phone Number](#call-phone-number) * [Copy Offer Code](#copy-offer-code) *(shared model only)*

Example of the available action buttons you can add to your template.

#### ***Visit Website*** When tapping this button, the customer is directed to the specified website in their device's default browser. The website URL is expected in the format: * Static URL: **http(s)://[www.example.com](http://www.example.com)** * Dynamic URL: **http(s)://[www.example.com/{{1](http://www.example.com/{{1)}}** {% hint style="info" %} * Only **two** URL buttons per template are allowed. * All variables (e.g., {{1}}) are set when [sending the message via One API](https://docs.clickatell.com/channels/one-api/one-api-reference/#operation/sendMessageREST_1), where you can specify the parameters in the payload. {% endhint %} #### ***Call Phone Number*** When tapping this button, a call is initiated from the customer's device to the specified number. * Specify the country linked to the phone number. * Enter the phone number in the international format, e.g. “**+14111111111**”. {% hint style="info" %} * Only **one** phone number button per template is allowed. {% endhint %} #### *Copy Offer Code* When tapping this button, a text string ("code") is copied to the customer device's clipboard. {% hint style="info" %} * Templates are limited to **one** copy code button. * Coupon code templates are currently not supported by WhatsApp Web. * Codes are limited to 15 characters. * Button text cannot be customized. {% endhint %}

Example of the copy code button on a customer's device.

## **Quick reply button** These custom text-only buttons allow your customer to **respond** **quickly** with a **custom**, **pre-defined** text message. When tapping this button, the customer sends the response to the business as part of the conversation. From the drop-down select the type of action button you want to add: * **Custom** * **Marketing opt-out** *(Marketing templates only)* * Adding the optional "[Opt-Out](https://www.facebook.com/business/help/448422200528701)" quick-reply button gives your end-users an easy way to opt out of all marketing messages. * Note that it is still *your* responsibility to remove these customers from your contact list.
{% hint style="info" %} * The quick-reply button text can be a maximum of **25** characters long. * The text on every button used in a template must be **unique.** {% endhint %} If using quick reply buttons with other buttons, buttons must be **organized into two groups**: quick reply buttons and non-quick reply buttons. If grouped incorrectly, the API will return an error indicating an invalid combination. If a template has more than three buttons, two buttons appear in the delivered message and the remaining buttons can be seen when tapping *See all options*.

Example of a combination of interactive buttons on a customer's device. If more than three buttons, only two will be shown immediately, and the rest can be viewed by tapping "See all options".

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