Interactive messages give your customers a simpler and more consistent way to find and select what they want from your business on WhatsApp.
Clickatell supports three types of interactive messages.
Include a menu with up to 10 options for users to select.
Only one option can be selected by a customer per list message.
Best for presenting longer lists of options, e.g.:
Customer care or FAQ menus
Take-out menus
Lists of nearby stores or locations
Available reservation times
Choosing a recent order to repeat
Include up to 3 buttons, each presenting an option for the customer to select.
Only one option can be selected by a customer per button message.
Best for selecting quick responses from a limited set of options, e.g.:
Recharging airtime
Changing personal details
Reordering a previous order
Requesting a return
Adding optional extras to a food order
Choosing a payment method
Reply buttons are particularly valuable for "personalized" use cases where a generic response is not adequate.
These messages request your customer's location. They contain body text and a Send location button that customers can tap. Tapping the button displays a location-sharing screen that the user can then use to share their location.
You can send interactive WhatsApp messages via our One API. This allows you to populate the lists/buttons dynamically in real-time and personalize them to the customer or situation. These messages also do not require creation or pre-approvals.
To send interactive WhatsApp messages via API, see our .
If you are on the or package, you can set up interactive lists and buttons as part of your workflow in . These are easy to set up and do not require any API integrations. Options/buttons are static and not dynamically populated.
To set up interactive messages in Chat Flow, refer to the .
Reply buttons have the same user experience as .
