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Showcase product catalog in message template

You can present your product catalog to your customers entirely within WhatsApp.

Catalog templates display a product thumbnail header image of your choice and custom body text. The text header, sub-header, and button text are non-editable.

When a customer taps the View catalog button in a catalog template message, your product catalog appears within WhatsApp.

Add catalog to message template

  1. When creating your template in Facebook Business Manager, select Marketing -> Product messages as the category.

Prerequisite: You must have inventory uploaded to Meta in an e-commerce catalog connected to your WhatsApp Business Account.

  1. Follow the steps to complete all required information and submit for approval.