WhatsApp Overview

Available on all packages. Certain channel capabilities might only be available on the Interact and Transact packages.

WhatsApp as a communication channel

WhatsApp is the ideal chat channel for your business to see higher delivery, open, and conversion rates.

Using WhatsApp as a communication channel, you can get the benefit of:

• Two-way conversations.

• Bulk message-sending capabilities.

• End-to-end encryption that ensures conversations with customers are secure and private.

• Access to WhatsApp users from around the world.

• Engaging communication using interactive messages, images, videos, and more.

• Automated, self-service customer support (Interact and Transact packages only).

• Innovative chat commerce experiences with on-demand, real-time, and safe transactions (Transact package only).

How can I use WhatsApp with Clickatell?

As an authorized WhatsApp provider, Clickatell enables you to engage with your customers using the WhatsApp Business API. With Clickatell's WhatsApp Business API integration, you can:

• Create and manage a WhatsApp Business account and profile.

• Use simplified REST-based APIs to send and receive messages via WhatsApp.

• Get a fully managed WhatsApp verification, approval, and onboarding process.

• Receive supercharged service delivery and customer support using Clickatell's Chat Commerce Platform to automate and orchestrate great customer experiences via the WhatsApp interface.

• Utilize Clickatell's other powerful applications:

  • Chat Flow - Automated/bot messaging (Interact or Transact package)

  • Chat Desk - Live agent messaging (Interact or Transact package)

  • Chat 2 Pay - Payments & commerce (Transact package only)

• Reuse the integration across multiple touchpoints.

• Get access to the latest WhatsApp Business API features.

• Access subject matter experts and WhatsApp beta programs.

Learn how to get started with WhatsApp.