WhatsApp Overview

Available on all packages. Certain channel capabilities might only be available on the Interact and Transact packages.

Learn how to get started with WhatsApp.

WhatsApp as a communication channel

WhatsApp is the ideal chat channel for your business to see higher delivery, open, and conversion rates.

Using WhatsApp as a communication channel, you can get the benefit of:

  • Two-way conversations.

  • Bulk message-sending capabilities.

  • End-to-end encryption that ensures conversations with customers are secure and private.

  • Access to WhatsApp users from around the world.

  • Engaging communication using interactive messages, images, videos, and more.

  • Automated, self-service customer support (Interact and Transact packages only).

  • Innovative chat commerce experiences with on-demand, real-time, and safe transactions (Transact package only).

How can I use WhatsApp with Clickatell?

As an authorized WhatsApp provider, Clickatell enables you to engage with your customers using the WhatsApp Business API. With Clickatell's WhatsApp Business API integration, you can:

  • Create and manage a WhatsApp Business account and profile.

  • Use simplified REST-based APIs to send and receive messages via WhatsApp.

  • Get a fully managed WhatsApp verification, approval, and onboarding process.

  • Receive supercharged service delivery and customer support using Clickatell's Chat Commerce Platform to automate and orchestrate great customer experiences via the WhatsApp interface.

  • Utilize Clickatell's other powerful applications:

  • Reuse the integration across multiple touchpoints.

  • Get access to the latest WhatsApp Business API features.

  • Access subject matter experts and WhatsApp beta programs.

Learn how to get started with WhatsApp.

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