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  • 🏠Return to Home Page
  • 🏁GETTING STARTED
    • WhatsApp Overview
    • Quick start guide (WhatsApp)
    • Create a WhatsApp Business account
    • Add & manage WhatsApp Business profiles
    • Test your integration
    • Get business verified
    • Initiate WhatsApp conversations
  • ✅CHANNEL CAPABILITIES
    • Message types
    • WhatsApp message templates
      • Add message templates
        • On-behalf-of (OBO) model
          • Use media in message templates (OBO)
          • Use interactive buttons in message templates (OBO)
      • Send message templates
      • Use media in message templates
      • Use location in message templates
      • Use interactive buttons in message templates
      • Showcase product catalog in message template
      • Message templates: best practices & examples
      • Message template rejection reasons
    • Interactive messages: lists, reply buttons, location requests
    • Ads That Click to WhatsApp
    • WhatsApp Commerce Messages
    • Conversational Components
      • Icebreakers
      • Commands
    • Reporting & Analytics
  • 💡Help & Information
    • What's New? 🎈
    • Release Notes
    • FAQs
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On this page
  • Select media type
  • Upload media
  • Send message template via One API
  1. CHANNEL CAPABILITIES
  2. WhatsApp message templates
  3. Add message templates
  4. On-behalf-of (OBO) model

Use media in message templates (OBO)

To use media in your message template, you must:

Select media type

  1. Select "Media" as the header when a new open 2-way conversation template.

  2. Select the type of media you want to add to your template.

  3. Enter the rest of the required information.

  4. Click Submit.

All variables (e.g., {{1}}) are set when , where you can specify the parameters in the payload.

Upload media

You can only send the template after uploading the media file.

  1. The successful upload of your media will return a fileID which is the unique reference to the media file you’ve uploaded. You'll use this in the next step.

Although the template is not limited to a single media file, it is registered for a specific media type only.

Send message template via One API

  1. As part of the One API call, you need to include the template name and the fileID as returned in the step above.

Once your template is approved, upload the media file to be included in your message template onto the Clickatell server by using the and endpoints as described in the document.

Once you have successfully uploaded your media file, you can send the message template to customers via our One API using the as described in the document.

✅
Upload media file
Get media file metadata
One API Reference
Sends one or more messages endpoint
One API Reference
Send the message template via One API
creating
sending the message via One API
Select the media type
Upload the media file