What is Chat 2 Pay?

Chat Commerce brought to life!

Available on our Transact package.

Chat 2 Pay provides a convenient way to accept payments from your customers in their favorite messaging channels.

It allows you to send a payment request to your customers via an SMS or WhatsApp message. Clicking the URL embedded in the message opens a secure payment page where they can add a new or use a saved credit/debit card. This card is used to process their payments.

If the card details were saved, the customer can make in-channel payments for future transactions by tapping a button or replying "yes" - no need to leave the channel or to complete card details again!

Watch this video for an end-to-end view of what Chat 2 Pay and our Transact package can offer you.

With our Clickatell-hosted checkout page and our innovative tokenization and customer profile feature, Chat 2 Pay enables frictionless and secure in-channel, reply-based payments that are optimized for conversion and repeat purchases.

Chat 2 Pay is ideal to use to:

• Improve the customer experience

• Reduce the cost of business

• Deliver convenient, contact-free checkout experiences

Chat 2 Pay is currently supported by the following systems:

• Assisted chat: Chat Desk
• Unassisted chat: Chat Flow
• CRM/OMS: Salesforce