Artificial Intelligence
Chat has never been more intelligent.
🪄 What is Clickatell AI?
Clickatell AI leverages an array of AI technologies to understand customer intent and deliver automated, conversational responses that are accurate, insightful, and contextually relevant.
The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by the business. It lets customers ask questions and extract accurate answers from either a bot or a live agent (assisted by the AI).
The service is available across the Clickatell platform, retaining the history of interactions while ensuring a robust per-customer divide in data. It is channel-agnostic and can be used across business divisions.
🔑 Overview of the service
Trained on your information: Businesses can fine-tune the model’s responses by uploading their own information, enabling customer-tailored responses and significantly reducing hallucinations.
Continuous learning: Clickatell AI learns in real-time, enhancing its own capabilities over time. This reduces the reliance on costly LLM calls for every interaction while reducing the need for manual bot programming.
Built to be modular: This allows the service to be extended as needed, as well as hot-swappable between components, integrations, technologies, and language models.
Support for multiple LLMs: LLMs are trained on different datasets and have different strengths. To utilize this, we support multiple LLMs and configurations.
Contact our Sales Team to discover how Clickatell AI can take your customer service to the next level!
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