> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-commerce-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/help-and-message-center.md).

# Help & Message Center

## Find help

If you need help at any stage, click the question mark icon in the top right corner to access the following:

* **User Guide:** Quick access to this user guide.
* **FAQs:** Find answers to some frequently asked questions.
* **Developer Documentation:** Visit our Developer Knowledge Base for more technical, developer-focused information about using our APIs.

<figure><img src="/files/pwtqCd1xZnlFxzHg3bzF" alt="" width="216"><figcaption></figcaption></figure>

Click *Contact Support* (top right) to send us your query. This creates a ticket with our Support Team.

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There are tooltips throughout the portal with additional information. Click on *Need more help with this item* to send a custom question directly to our Support Team.&#x20;

<figure><img src="/files/VzmVw1EuWgEz0Jkcfhnm" alt=""><figcaption></figcaption></figure>

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## View notifications

All account notifications can be found by clicking the bell icon in the top right. A green counter indicates the number of new notifications.

<figure><img src="/files/L6NUMiyOzjRANnSwg3GR" alt="" width="366"><figcaption></figcaption></figure>

Clicking this icon opens a list of your latest notifications.

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