Chat Commerce Platform Guide
User GuidesRelease NotesFAQsSupport
  • 🏠Clickatell Chat Commerce Platform
  • πŸ“¦Platform Packages
    • Connect
    • Interact
    • Transact
    • Upgrades & extras
    • Features by package
  • πŸ”‘Platform Capabilities
    • Messaging channels
      • Global SMS
      • WhatsApp Business
      • Apple Messages for Business
      • Regional USSD
    • Broadcast Messaging
      • Broadcast Messenger
      • SMS Campaign Manager
    • Self-Service Chatbot
    • Live Agent Chat
    • Digital Commerce
    • Artificial Intelligence
    • Integrations
  • πŸ“ŠData & Analytics
    • Dashboards in Clickatell Portal
      • Messaging channels
      • Agents (Chat Desk)
      • Bots (Chat Flow)
      • Payments (Chat 2 Pay)
      • Integrations
    • Raw Data Access
  • ⭐Additional features & services
    • User Portal
      • View & edit API integrations
      • Account Management
        • Account details
        • Billing and Payments
        • Profile settings
        • My Purchases
      • User Management
      • Help & Message Center
    • Infrastructure & Support
    • Security & Compliance
    • Customer Enablement Services
  • πŸ’‘Help & Information
    • All User Guides
    • How-To Guides
    • Contact Sales
    • Contact Support
Powered by GitBook
LogoLogo

Β© Copyright 2024 Clickatell. All rights reserved.

On this page
  • πŸ—£ What is Chat Desk?
  • πŸ’¬ What channels are supported?
  • πŸ”‘ What features are included?
  1. Platform Capabilities

Live Agent Chat

Deliver better customer service experiences with Chat Desk.

Last updated 5 months ago

Included in the and packages.

πŸ—£ What is Chat Desk?

is Clickatell’s easy-to-use customer support software that enables real-time, live agent communication with customers on multiple messaging channels via a single web interface.

Chat Desk integrates seamlessly with , Clickatell's self-service chatbot builder, for businesses that want to deliver both automated messaging and human support agents.

Chat Desk also makes monitoring queries, chats, agent performance, and SLAs easier to ensure customers receive the best and most efficient service.

See our comprehensive for details on using the application.

πŸ’¬ What channels are supported?

Chat to your customers in real-time on one or more of the following messaging channels:

πŸ”‘ What features are included?

  • Help desk support (web app)

  • Call deflection

  • Auto responses

  • Supervisor view

  • Department management

  • Agent transfer

  • Internal comments

  • Suggested responses via AI assistant

  • Customer profile

  • Chat queue management

  • Chat management

  • Media sharing

  • Location sharing

  • Chat surveys

Contact our to discover how Chat Desk can streamline your customer service!

πŸ”‘
WhatsApp
SMS
Apple Messages for Business
Sales Team
Interact
Transact
Chat Desk
Chat Flow
Chat Desk User Guide
Real-time, live agent communication with customers on multiple chat channels via a single web interface.