> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-commerce-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/live-agent-chat.md).

# Live Agent Chat

### 🗣 What is Chat Desk?

[Chat Desk](https://www.clickatell.com/products/chat-desk/) is Clickatell’s easy-to-use customer support software that enables real-time, live agent communication with customers on multiple messaging channels via a single web interface. 

Chat Desk integrates seamlessly with [Chat Flow](/chat-commerce-platform/platform-capabilities/automations.md), Clickatell's self-service chatbot builder, for businesses that want to deliver both automated messaging and human support agents. 

Chat Desk also makes monitoring queries, chats, agent performance, and SLAs easier to ensure customers receive the best and most efficient service.

{% hint style="info" %}
See our comprehensive [**Chat Desk User Guide**](https://guides.clickatell.com/chat-desk) for details on using the application.
{% endhint %}

<figure><img src="/files/kHP8cykiKAqLNTSRdnf2" alt=""><figcaption><p>Real-time, live agent communication with customers on multiple chat channels via a single web interface.</p></figcaption></figure>

### 💬 What channels are supported?

Chat to your customers in real-time on one or more of the following messaging channels:&#x20;

* [WhatsApp](/chat-commerce-platform/platform-capabilities/messaging-channels/whatsapp-business.md)
* [SMS](/chat-commerce-platform/platform-capabilities/messaging-channels/global-sms.md)
* [Apple Messages for Business](/chat-commerce-platform/platform-capabilities/messaging-channels/apple-messages-for-business.md)

### 🔑 What features are included?

* Help desk support (web app)
* Call deflection
* Auto responses
* Supervisor view
* Department management
* Agent transfer
* Internal comments
* Suggested responses via AI assistant
* Customer profile
* Chat queue management
* Chat management
* Media sharing
* Location sharing
* Chat surveys

{% hint style="success" %}
Contact our [Sales Team](https://www.clickatell.com/contact/contact-sales/) to discover how Chat Desk can streamline your customer service!
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/live-agent-chat.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.