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Integrations

Integrations to take Chat Commerce even further.

Included in the Interact and Transact packages.

Bring additional functionality into the conversation by integrating other applications and platforms to make messaging with customers more effective than ever.

🧩 Overview of integrations

You can integrate your Chat Flow and Chat Desk applications with various 3rd-party applications such as Salesforce, Zendesk Sell, and Shopify. Sync data across your existing platforms to facilitate personalized conversations and enhance customer engagement, improving customer experiences.

See our comprehensive Integrations User Guide for details on using these integrations.

📱 What 3rd-party applications are supported?

  • Zendesk Support

  • Salesforce

  • Shopify

  • Zendesk Sell

🔑 What features are included?

INTERACT

  • CRM integration

  • Sales lead capture

  • Customer profile retrieval

  • Customer ticket management

  • Customer purchase retrieval

READ
WRITE

Chat Flow

Chat Desk

TRANSACT

You get everything under Interact, PLUS:

  • OMS Integration

  • Fulfillment

  • Delivery management

Please contact our Sales Team if you are interested in using Integrations.

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