Messaging channels

You get access to the following channel-specific reports in the Clickatell Portal:

• ​Full Analytics​

• ​Channels Report​

• ​SMS Stop List

These reports can be downloaded as PDFs. If any filters were applied, only the filtered results are exported.

Where applicable, view Definitions for terms used in the reports via the button in the top right.

Full Analytics

Get a full view of all your channels' data over different periods.

• Use the buttons at the top to switch views between SMS, WhatsApp, and WhatsApp Message Templates.

• You can filter the data based on Environment, Country, Date, and/or Template.

• At the top, you'll find key metrics.

• Scrolling down, you'll find graphical representations of the messaging data.

SMS Full Analytics

Example of SMS graphs

WhatsApp Full Analytics

Example of the WhatsApp channel view

Example of WhatsApp graphs

WhatsApp Templated Report

Example of the WhatsApp templated messages view

Example of the WhatsApp templated messages graphs

Channels Report

Create, view, and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively.

Select the applicable filters and click Generate Report to generate the results in table format.

SMS Stop List

View and download (PDF) a list of the customers who opted out from your account's SMS channel for a specified date range.