# Messaging channels

You get access to the following channel-specific reports in the Clickatell Portal:

* [​Full Analytics](#full-analytics)​
* ​[Channels Report​](#channels-report)
* ​[SMS Stop List](#sms-stop-list)

{% hint style="success" %}
These reports can be **downloaded** as PDFs. If any filters were applied, only the filtered results are exported.

Where applicable, view **Definitions** for terms used in the reports via the button in the top right.
{% endhint %}

## **Full** Analytics <a href="#full-analytics" id="full-analytics"></a>

Get a full view of all your channels' data over different periods.

* Use the buttons at the top to switch views between [SMS](#sms-full-analytics), [WhatsApp](#whatsapp-full-analytics), and [WhatsApp Message](#whatsapp-templated-report) [Templates](#whatsapp-templated-report).
* You can filter the data based on **Environment**, **Country, Date,** and/or **Template.**
* At the top, you'll find key metrics.
* Scrolling down, you'll find graphical representations of the messaging data.

### SMS Full Analytics ![](https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/o8oQJEaPfDBUIdwM7Uob/image.png) <a href="#sms-full-analytics" id="sms-full-analytics"></a>

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/J7tognRnXsje2M8YiWfh/image.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPn4e68r3JCRsHcNKJ78y%2Fuploads%2Fj0CJ9oXsIgetx4ZCtFzX%2Fimage.png?alt=media&#x26;token=0f774f10-ffad-43ec-bade-a28ae6c74f57" alt=""><figcaption><p>Example of SMS graphs</p></figcaption></figure>

### WhatsApp Full Analytics <a href="#whatsapp-full-analytics" id="whatsapp-full-analytics"></a>

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/h3HGDBZnEMQINS94IR1A/image.png" alt=""><figcaption><p>Example of the WhatsApp channel view</p></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/DSPlnPxV7fWca3Nj8qhb/image.png" alt=""><figcaption><p>Example of WhatsApp graphs</p></figcaption></figure>

### WhatsApp Templated Report

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/aq0Ie1QHnBgsaNECiJyY/image.png" alt=""><figcaption><p>Example of the WhatsApp templated messages view</p></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/WbiOQnOYH7spuGyhXThS/image.png" alt=""><figcaption><p>Example of the WhatsApp templated messages graphs</p></figcaption></figure>

## Channels Report

Create, view, and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively.&#x20;

Select the applicable filters and click *Generate Report* to generate the results in table format.

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/vkz5mFjRIQalKjW19HC5/image.png" alt=""><figcaption></figcaption></figure>

## SMS Stop List

View and download (PDF) a list of the customers who opted out from your account's SMS channel for a specified date range.  &#x20;

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/y2nifsQ67aKLPMFZes7P/image.png" alt=""><figcaption></figcaption></figure>