# Interact

[***Interact***](https://www.clickatell.com/interact/) *provides the **conversational** layer of the Chat Commerce Platform.*

*It includes everything offered in* [*Connect*](https://www.clickatell.com/connect/) *plus additional features and applications that enable businesses to deliver rich, interactive two-way messaging experiences through self-service, automated with chatbots and app-like menu trees, or by messaging with live agents. Rich integration and orchestration capabilities make it possible to deliver digital services on messaging channels.*

***

### ✅ Why Interact?

Messaging a self-service chatbot allows customers to find answers quickly, anytime. For more complex inquiries, live agent support integrates seamlessly, providing a human touch when needed. A powerful workflow builder enables sophisticated user experiences and delivers deep integration capabilities that connect existing business systems and powerful orchestration to ensure a smooth flow of customer interactions, engagement, and data across channels. A help desk web app offers a single interface for live agents to manage customer interactions.

### 🔑 Key features 

All key features of [Connect](https://guides.clickatell.com/chat-commerce-platform/connect#key-features), PLUS:

* Self-service chatbot
* Live agent chat
* Integration
* Orchestration

### 🚀 What exactly do I get?

* [**Channel access and management**](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/messaging-channels) (including Opt-Out Management)
  * SMS, WhatsApp, Apple Messages for Business & USSD\* *(\*certain regions only)*
* [**Campaign Messaging**](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/broadcast-messenger-1)
* [**Self-Service Chatbot**](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/automations)
* [**Live Agent Chat**](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/live-agent-chat)
* [**Integrations**](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/integrations) *(CRM)*
* **Data & Analytics**
  * [Dashboards in Clickatell Portal](https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal)
  * [Additional Data Templates](https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/raw-data-access)
* **Additional Features & Services:**
  * [User Portal](https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal)
  * [Business Support](https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/infrastructure-and-support)
  * [Customer Enablement Services](https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/customer-enablement-services) 
    * Onboarding, flow-building, and training
  * [99.98% Uptime SLA](https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/infrastructure-and-support)
  * [Regulatory Compliance](https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/security-and-compliance) 
    * ISO27001, SOC2 Type 2, GDPR, CCPA, and POPIA

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[Compare our packages](https://guides.clickatell.com/chat-commerce-platform/platform-packages/features-by-package) or contact our [Sales Team](https://www.clickatell.com/contact/contact-sales/) to find out more!
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