Infrastructure & Support

Standard support is included for all Clickatell customers. More robust support plans (Business and Enterprise support) are available as package upgrades.

With robust, scalable infrastructure engineered for high performance, reliability, and security, the Clickatell platform ensures that enterprises can engage confidently with their customers across the globe. Our platform also complies with all security best practices and regulatory requirements to ensure customer privacy, banking-grade security, and sensitive data handling required by enterprises.

This solid foundation is complemented by dedicated enterprise support, providing large businesses with 24/7 access to expert assistance. From initial integration to ongoing operations, our team is committed to helping your business leverage the full potential of chat commerce customer experiences.

CONNECT

• Year-round technical and operational support.

• Guaranteed 99.90% uptime.

• Real-time reporting dashboards.

• Higher message throughput usually required by large businesses such as banks, airlines, or retailers with millions of customers.

• Frequent performance updates and feature enhancements such as new channels.

INTERACT

On the Interact package, you also get:

• A dedicated customer account manager.

• Year-round technical and operational support.

• Guaranteed 99.98% uptime.

• Real-time reporting dashboards.

• Frequent performance updates and feature enhancements such as new channels or new integrations.

TRANSACT

On the Transact package, you also get:

• A dedicated customer account manager.

• Year-round technical and operational support.

• Guaranteed 99.98% uptime.

• Real-time payments dashboards and daily reconciliation.

• Frequent performance updates and feature enhancements such as new channels or integrations, new commerce features, or new supported payment methods.