What is Clickatell AI?

Available on the Interact or Transact packages as an upgrade at an additional cost.

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in our help desk application.

The service is available across the Clickatell Platform.​ It is channel-agnostic and can be used across business divisions.

The following AI capabilities are built into the Clickatell Chat Commerce Platform:

• Q&A Bot: Smart self-service via Chat Flow using a Clickatell AI node and a trained LLM.

• Agent Assist: Suggested responses for live agents in Chat Desk using a trained LLM.

• Intent Recognition: Understand the user with NLU via Chat Flow.

Configure Clickatell AI

You can configure and manage the following from the Clickatell AI Portal:

• Assistants: Deploy modern chatbots powered by generative AI.

• Document Management: Train assistants on specific information.

• Curated Responses: Create specific responses rather than AI-generated ones.

Overview of the Clickatell AI Portal

Use Clickatell AI

Once activated and configured, you can immediately start using Clickatell AI to:

• Generate suggested responses in Chat Desk that your agents can use to improve efficiency and accuracy.
• Use the Clickatell AI node in Chat Flow to generate automated messages or trigger relevant flows based on customer queries/responses via a chatbot.