# Clickatell AI

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers:\
 

* Ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on.
* Interact with a live agent supported by the virtual assistant in Chat Desk. 

In addition, the Clickatell AI powers the following features across our products:

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Chat Desk</strong></td><td><p><strong>Agent Desk</strong></p><ul><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">Sentiment analysis</a></li><li>Chat escalation and alerts</li><li>Chat de-escalation</li><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">AI suggested responses</a></li></ul><p><br></p></td><td><strong>Supervisor Desk</strong></td><td><ul><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">Agent stress alert</a></li><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">AI summaries and suggested actions</a></li><li>Chat sorting and filtering</li><li>Real-time analytics dashboard</li></ul></td></tr><tr><td><strong>Chat Flow</strong></td><td><ul><li><a href="https://help.clickatell.com/automations/workflow-management/create-new-flow/clickatell-ai-flow-summary">Flow summary</a></li><li><a href="https://help.clickatell.com/clickatell-ai/training/context-router">Context router</a></li><li><a href="https://help.clickatell.com/automations/user-facing-nodes/product-nodes/clickatell-ai-node">Clickatell AI node</a></li></ul></td><td></td><td></td></tr><tr><td><strong>Broadcast Messenger</strong></td><td><ul><li><a href="https://help.clickatell.com/broadcast-messenger/manage-campaigns/quick-start">AI suggested campaigns</a></li><li><a href="https://help.clickatell.com/broadcast-messenger/manage-campaigns/predictive-analytics">Predictive campaign analytics</a></li></ul></td><td></td><td></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.clickatell.com/clickatell-ai-user-guide/overview/clickatell-ai.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.