What is Clickatell AI?

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in Chat Desk.

In addition, the Clickatell AI powers the following features across our products:

Chat Desk

Agent Desk

• Sentiment analysis

• Chat escalation and alerts

• Chat de-escalation

• AI suggested responses

• AI assistant

• Agent level AI enablement

Supervisor Desk - Agent stress alert -AI summaries and suggested actions Chat sorting and filtering Real-time analytics dashboard

Chat Flow

• Flow summary

• Context router

• Clickatell AI node

Broadcast Messenger - AI suggested campaigns - Predictive campaign analytics