> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/clickatell-ai-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/clickatell-ai-user-guide/overview/clickatell-ai.md).

# Clickatell AI

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers:\
 

* Ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on.
* Interact with a live agent supported by the virtual assistant in Chat Desk. 

In addition, the Clickatell AI powers the following features across our products:

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td></td><td><p><strong>Agent Desk</strong></p><ul><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">Sentiment analysis</a></li><li>Chat escalation and alerts</li><li>Chat de-escalation</li><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">AI suggested responses</a></li></ul><p><br></p></td><td><strong>Supervisor Desk</strong></td><td><ul><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">Agent stress alert</a></li><li><a href="https://help.clickatell.com/chat-desk/ai-assistant">AI summaries and suggested actions</a></li><li>Chat sorting and filtering</li><li>Real-time analytics dashboard</li></ul></td><td><a href="/files/OR6wApxKAGzTKbL6wARE">/files/OR6wApxKAGzTKbL6wARE</a></td></tr><tr><td></td><td><ul><li><a href="https://help.clickatell.com/automations/workflow-management/create-new-flow/clickatell-ai-flow-summary">Flow summary</a></li><li><a href="https://help.clickatell.com/clickatell-ai/training/context-router">Context router</a></li><li><a href="https://help.clickatell.com/automations/user-facing-nodes/product-nodes/clickatell-ai-node">Clickatell AI node</a></li></ul></td><td></td><td></td><td><a href="/files/5zzX03ovwRtovRvUzVuI">/files/5zzX03ovwRtovRvUzVuI</a></td></tr><tr><td></td><td><ul><li><a href="https://help.clickatell.com/broadcast-messenger/manage-campaigns/quick-start">AI suggested campaigns</a></li><li><a href="https://help.clickatell.com/broadcast-messenger/manage-campaigns/predictive-analytics">Predictive campaign analytics</a></li></ul></td><td></td><td></td><td><a href="/files/uAmKKULcZFTqzdqFqaSc">/files/uAmKKULcZFTqzdqFqaSc</a></td></tr></tbody></table>


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