Clickatell AI

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers:

• Ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on.

• Interact with a live agent supported by the virtual assistant in Chat Desk.

In addition, the Clickatell AI powers the following features across our products:

Agent Desk

• Sentiment analysis

• Chat escalation and alerts

• Chat de-escalation

• AI suggested responses

Supervisor Desk

• Agent stress alert

• AI summaries and suggested actions

• Chat sorting and filtering

• Real-time analytics dashboard

• Flow summary

• Context router

• Clickatell AI node

• AI suggested campaigns

• Predictive campaign analytics