Billing and Payments

To view and manage your billing and payment details, click the profile icon in the top right of your screen and select Billing and Payments.

From here you can:

Add and update billing details

Billing details are required before any numbers or subscriptions can be purchased.

  1. Go to the Billing Details tab.

  2. Add or update your billing information and set your billing currency.

Note that you cannot change your billing currency once it is saved.

Add and manage payment methods

Only relevant to self-serve clients.

  1. Go to the Payment Methods tab to see all the payment methods added to your account are listed.

  2. You can:

    • Add a new payment method: Click the +Add New Payment Method button, and choose between adding a debit/credit card or linking a PayPal account.

    • Delete a payment method: Click the bin icon on the right.

    • Change your default payment method: Select the radio button next to the payment method you want to use as default.

  1. When adding a new payment method, complete the information and agree to Clickatell's Terms and Conditions.

  2. To use the specific card for automatic payments, make sure to select the appropriate boxes when adding the payment method:

Top up balance

Only relevant to self-serve clients.

View current balance

Your account balance must be positive to send any messages.

To see your current balance:

  1. Click the profile icon in the top right of your screen.

  2. Your current balance is displayed as shown below.

Top up your account balance

  1. Click the Top Up Balance button as shown in the image above.

    • You can get to the same page by navigating to Billing and Payments -> Top Up tab.

  2. Enter the amount you want to add to your balance and click the Top Up button.

    • Notice that your current balance amount will update accordingly.

Auto Top Up

  1. Use the toggle to enable auto top-up.

  2. Once enabled, you can set:

    • The top-up amount.

    • At what point a top-up should automatically be added.

    • Which payment method should be used to pay for these automatic top-ups.

  3. Click Save.

You can disable auto top-up again at any time using the same toggle.

Invoices and transaction history

Only available for self-serve clients.

View and download your invoices

  1. Go to the Invoices tab.

  2. Choose the date range you want to view the invoices for or use the search bar to search for a specific invoice.

  3. You can also download an invoice as a PDF by clicking View on the right.

View transaction history

  1. Go to the Transaction History tab.

  2. Choose the date range you want to view your transactions for or use the search bar to search for a specific transaction.

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