> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md).

# Department chat indicator

When a user starts a chat, and selects a department within the chat flow (e.g. Sales, Billing, Support), the department label will be visible to agents on the chat interface. 

<figure><img src="/files/PIokkqcqTvBax8hCPusr" alt=""><figcaption></figcaption></figure>