> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md).

# Department chat indicator

When a user starts a chat, and selects a department within the chat flow (e.g. Sales, Billing, Support), the department label will be visible to agents on the chat interface. 

<figure><img src="https://4169453979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAeMbivaErQPM4rXdM6fm%2Fuploads%2FrgYGtrhjcsaUm7mnjzL0%2Fimage.png?alt=media&amp;token=8d4e6f9b-8a2b-4f7c-9e38-08f6dccc0edc" alt=""><figcaption></figcaption></figure>