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You get access to the following channel-specific reports in the Clickatell Portal:
These reports can be downloaded as PDFs. If any filters were applied, only the filtered results are exported.
Where applicable, view Definitions for terms used in the reports via the button in the top right.
Get a full view of all your channels' data over different periods.
- For each view, you can filter the data based on Environment, Country, Date, and/or Template.
- At the top, you'll find key metrics.
- Scrolling down, you'll find graphical representations of the messaging data.
Example of the SMS channel view
Example of SMS graphs
Example of the WhatsApp channel view
Example of WhatsApp graphs
Example of the WhatsApp templated messages view
Example of the WhatsApp templated messages graphs
Create, view, and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively.
Select the applicable filters and click Generate Report to generate the results in table format.
When selecting WhatsApp as a channel, you can also filter on specific message templates:
View and download (PDF) a list of the customers that opted out from your account's SMS channel for a specified date range.
Last modified 1d ago