Clickatell Portal Updates

Release date: 15 November 2023

We’ve worked hard on streamlining our onboarding process to reduce the time required for clients to get up and running significantly. We've also introduced a series of further enhancements and new features in the Clickatell Portal:

• Link to old user guide replaced with new Clickatell Platform user guide link: The old user guide link in the Clickatell Portal was replaced with a link to the new and improved Clickatell Chat Commerce Platform guide.

• Remove the Bots Overview report from the portal: The Bots Overview report in the Clickatell Portal is no longer valuable since all metrics are captured and presented in the Bots Full Analytics report.

• Cleaned up the Chat Flow & Chat Desk pages: We've cleaned up the Chat Flow and Chat Desk pages in the Clickatell Portal to align better with the packages and how these applications are now provisioned for our clients. We've removed the step-by-step guides for all repackaged clients since they no longer have to follow any steps to get access to these applications. We've also removed the Contact Support button, unnecessary tooltips, and the option to delete linked channels since our clients no longer manage provisioning and channel linking themselves.

• Updated WhatsApp & SMS Step-By-Step Guides: We've updated the details of the step-by-step guides for configuring WhatsApp and SMS channels in the Clickatell Portal to match the precise steps that clients must take when setting up these communication channels.

• Display SLA Breakdown In-Portal: To enhance transparency, we've added a new Support Package section under Account Management in the Clickatell Portal that provides a comprehensive SLA breakdown aligning with the support package that the client subscribed to (i.e., Standard, Business, Enterprise).