User Experience Enhancements

Enhanced onboarding experience for Routing, API Integrations, Keywords sections

As part of our ongoing effort to improve the Chat Flow user experience, we've enhanced the Routing, API Integration, and Keyword pages. We now provide the flow-builder with tooltips, help text, and validation messages to guide them in what is expected of them when adding new routes/API integrations/keywords.

Provide a better visual experience when selecting the Next Step / Flow

When setting up a node in Chat Flow, the user selects the next step/flow where the user must be directed given a certain response/result.

We've improved the way that the flow-builder can select this next step/flow:

• Direct user to "Next Step": search and select an existing step in the flow, or add a new step to your flow and direct the user there

• Transfer user to another flow: Click the ‘flow’ button to launch a new interactive modal

In the new interactive modal, the flow-builder can scroll/search and select the flow from the left-hand panel. Once selected, the flow opens (in read-only mode) allowing the flow-builder to select the exact step within this flow where the end-user must be transferred to.

After making a selection, the modal will close, and the folder name/flow name will be displayed in the node: