WhatsApp conversational components: Icebreakers and Commands

Release date: 8 March 2024

WhatsApp conversational components are special in-chat features that make it easier for customers to interact with your business on WhatsApp. These components can be set up and personalized per WhatsApp Business number, making user interactions more interesting and engaging. It provides users with choices during the chat, adding to the usual interactions with bots or agents.

Clickatell currently supports the following conversational components:

Ice Breakers: Present pre-written, selectable text options to first-time customers to drive and guide their interactions with your business.
Commands: Present a list of commands to customers when they type "/". A 'hint" gives the user an idea of what can happen when they use a specific command.