Support for location templates and location request messages
Release date: 15 February 2024
Release Summary
This release focused on adding support for the following WhatsApp features in Chat Flow:
This enables businesses to easily share a location with their customers via WhatsApp as part of a workflow. Businesses can also request customers to send their location with the tap of a button.
We also addressed some bugs, continually enhancing our applications and making our customers' experience smoother.
We'll describe some of the highlights of this release in more detail below.
Release Details
Location template
The location template is now supported on the Send Template node in Chat Flow and can be sent as part of workflows. This is especially useful for order tracking, delivery updates, ride-hailing pickup/dropoff, locating physical stores, etc.
The location message template lets businesses share a specific location with their customers by including the location in the header of a message template. When tapped, the user's default map app will open and load the specified location.
Note that location headers can only be used in Utility and Marketing templates, and on the Cloud environment. Real-time (live) locations are not supported.
Location request interactive message
With this release, we updated the Location Sharing node to allow a business to request a location from a customer and give the customer an easy, structured way to share their location. Tapping the Send location button displays a location-sharing screen that the customer can use to share their location with the business.
Note that the "Send Location" button text cannot be edited. Real-time (live) locations are not supported.
