Session timeout event (Phase 1)

Release date: 14 March 2024

With our new Session Timeout Event feature in Chat Flow, you can inform your customers that their session is about to expire, resulting in a better user experience by keeping customers informed.

For example: If your Chat Flow application is set to time out after 10 minutes, a final “goodbye” message is automatically sent to your customers 60 seconds before the session expires (the timing is configurable). A pre-built, customizable “goodbye” flow is available in Chat Flow, allowing you to use your own custom messages and align the flow to your brand and chosen user experience.

With this first release, our internal team will activate this feature on your profile and help you set up when the final message should be triggered.

In a follow-up release, we will introduce self-service capabilities that will allow flow-builders to activate this feature themselves and give them the ability to adjust the timeout flow and timing.