# Short codes

You require a dedicated number to receive replies to the messages you send (i.e., [two-way communication](https://guides.clickatell.com/sms-channel/2-way-sms-communication)). You can choose between using a [long number](https://guides.clickatell.com/sms-channel/long-numbers) or a [short code](#what-is-a-short-code). 

## What is a short code?

{% hint style="warning" %}
Short codes are **country-specific** and can't be used if you want to receive messages from international customers.
{% endhint %}

* A memorable five or six-digit number. 
* Ideal if you want to receive replies and it is important that people easily remember your number (e.g., SMS marketing campaigns, lead generation, and promotions).
* Requires an application process that may take up to **16 weeks** to process. 

## Apply for a short code (self-serve)

{% hint style="info" %}
Only relevant to self-serve clients. For other packages, Clickatell does this on your behalf.
{% endhint %}

{% hint style="success" %}
Ensure your [billing details ](https://clickatell.gitbook.io/chat-commerce-platform/account-management/billing-and-payments/billing-details)have been set up before purchasing a short code.
{% endhint %}

1. Go to *My Workspace -> Long Numbers & Short Codes ->* *Get Short Code.*
   * Alternatively, go to *My Workspace --> SMS* and click the *Get Short Code* button.

<figure><img src="https://content.gitbook.com/content/jwheCD9pTTjLMKBa0X5e/blobs/gAM6ka3w5qhL1BiGpM7s/image.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/jwheCD9pTTjLMKBa0X5e/blobs/2HuHLm357dUWGveWDVvm/image.png" alt=""><figcaption></figcaption></figure>

2. Complete the application wizard presented to you.

{% hint style="info" %}
The details you supply during the application process will be used to apply for a standard-rated short code to use in the country you selected **only** and includes information about the service you plan to offer via the short code.&#x20;
{% endhint %}

<figure><img src="https://content.gitbook.com/content/jwheCD9pTTjLMKBa0X5e/blobs/aOPulNpt7RxsSth7eZPK/SMS11.png" alt=""><figcaption></figcaption></figure>

3. Once you've completed all the required fields, click *Submit*.

{% hint style="info" %}
Depending on the country, it may take several weeks for your short code to be processed.&#x20;
{% endhint %}

<figure><img src="https://content.gitbook.com/content/jwheCD9pTTjLMKBa0X5e/blobs/FKCSXFgSzjOu2jJLaop4/SMS12.webp" alt=""><figcaption></figcaption></figure>

4. You will be **notified** in your [message center](https://clickatell.gitbook.io/chat-commerce-platform/account-management/help-and-message-center#view-notifications) and via email once your short code application has been approved.

{% hint style="warning" %}
You have to **pay a setup fee** before you can use your short code to send and receive messages.&#x20;
{% endhint %}

5. When you go to *My Workspace -> Long Numbers & Short Codes*, click A*dd Now* next to the approved short code to pay.

<figure><img src="https://content.gitbook.com/content/jwheCD9pTTjLMKBa0X5e/blobs/k0RXjAr69FkRUs4mnqZs/image.png" alt=""><figcaption></figcaption></figure>