Long numbers

You require a dedicated number to receive replies to messages you send (i.e., 2-way communication). You can choose between using a long number or a short code.

What is a long number?

• Can be up to 16 digits in length.

• Ideal if you want to receive replies but it's not important that people easily remember your number (e.g., marketing campaigns, competitions, booking confirmations, and customer surveys).

• Allows your business to receive replies from local and international destinations.

• Less expensive than short codes.

All US long numbers must be registered on the 10DLC environment based on new regulations by The Campaign Registry.

Clickatell can assist you in registering a brand and campaign for your US long numbers. This is only required for US long numbers.

Refer to these FAQs for more details on 10DLC and why it was introduced.

Purchase a long number (self-serve)

Only relevant to self-serve clients. For other packages, Clickatell does this on your behalf.

Ensure your billing details have been set up before purchasing a long number.

1. Go to My Workspace -> Long Numbers & Short Codes -> Get Long Number.

   • Alternatively, navigate to My Workspace --> SMS and click the Get Long Number button under My SMS Numbers.

2. Complete the application wizard presented to you.

3. You can select multiple numbers per country. Use the + Add Number button to add numbers for multiple countries.

4. Select a subscription package and payment method.

5. Use the toggle to enable auto-renewal (i.e., your subscription will automatically renew at the end of each subscription period).

The auto-renewal option is only available if you've specifically given permission when you added the payment method.

6. Download a pro forma invoice as a PDF document (optional).

7. Click Purchase to confirm the purchase.

The new long number now appears in your Long numbers & Short codes table and can be linked to an SMS setup.