If you are using Clickatell apps for chat support and Zendesk Support for ticketing, our integration with Zendesk Support will enable you to:
Access Zendesk Support customer data in the Chat Flow and Chat Desk applications.
Keep your Zendesk Support data up-to-date by automatically creating new customers in Zendesk Support when they’re captured in Chat Flow and sync data and conversations.
Create Zendesk tickets from the Chat Flow applications to save time and hassle.
Say goodbye to switching tabs or searching through multiple applications to get customer context - it's all right at your fingertips!
You’ll be able to use the following features in Chat Flow:
Fetch customers' info (including tickets) from Zendesk and use that info while building customer journeys in Chat Flow. For example, build a specific user journey if a customer is tagged as ‘vip_customer’.
See the customer's Zendesk tickets, and create a new ticket on Zendesk from Chat Flow. Update a ticket.
You’ll be able to use the following features in Chat Desk:
View the customer's Zendesk Support profile details and ticket details while engaging with them in Chat Desk to serve the customer faster and better.
How do I integrate Zendesk Support with Clickatell?
in your Clickatell Portal.
You'll require information from the Zendesk Support app itself:
If you already have an OAuth Client in Zendesk Support for this integration, .
If you need to create an OAuth Client in Zendesk Support first,
