> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/integrations/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/integrations/zendesk-support/overview-zendesk-support.md).

# Overview - Zendesk Support

If you are using Clickatell apps for chat support and Zendesk Support for ticketing, our integration with Zendesk Support will enable you to:

* Access Zendesk Support customer data in the Chat Flow and Chat Desk applications.
* Keep your Zendesk Support data up-to-date by automatically creating new customers in Zendesk Support when they’re captured in Chat Flow and sync data and conversations.
* Create Zendesk tickets from the Chat Flow applications to save time and hassle.
* Say goodbye to switching tabs or searching through multiple applications to get customer context - it's all right at your fingertips!

## Chat Flow Features

You’ll be able to use the following features in Chat Flow:

* Fetch customers' info (including tickets) from Zendesk and use that info while building customer journeys in Chat Flow. For example, build a specific user journey if a customer is tagged as ‘vip\_customer’.
* See the customer's Zendesk tickets, and create a new ticket on Zendesk from Chat Flow. Update a ticket.

## Chat Desk Features

You’ll be able to use the following features in Chat Desk:

* View the customer's Zendesk Support profile details and ticket details while engaging with them in Chat Desk to serve the customer faster and better.

{% hint style="success" %}
**How do I integrate Zendesk Support with Clickatell?**

* [Add the Zendesk Support integration](/integrations/getting-started/adding-a-new-integration.md) in your Clickatell Portal.
* You'll require information from the Zendesk Support app itself:
  * If you already have an OAuth Client in Zendesk Support for this integration, [follow these steps](/integrations/zendesk-support/find-configuration-details-zendesk-support.md).
  * If you need to create an OAuth Client in Zendesk Support first, [follow these steps.](/integrations/zendesk-support/add-new-oauth-client-zendesk-support.md)
    {% endhint %}