Overview - Zendesk Support

If you are using Clickatell apps for chat support and Zendesk Support for ticketing, our integration with Zendesk Support will enable you to:

  • Access Zendesk Support customer data in the Chat Flow and Chat Desk applications.

  • Keep your Zendesk Support data up-to-date by automatically creating new customers in Zendesk Support when they’re captured in Chat Flow and sync data and conversations.

  • Create Zendesk tickets from the Chat Flow applications to save time and hassle.

  • Say goodbye to switching tabs or searching through multiple applications to get customer context - it's all right at your fingertips!

Chat Flow Features

You’ll be able to use the following features in Chat Flow:

  • Fetch customers' info (including tickets) from Zendesk and use that info while building customer journeys in Chat Flow. For example, build a specific user journey if a customer is tagged as ‘vip_customer’.

  • See the customer's Zendesk tickets, and create a new ticket on Zendesk from Chat Flow. Update a ticket.

Chat Desk Features

You’ll be able to use the following features in Chat Desk:

  • View the customer's Zendesk Support profile details and ticket details while engaging with them in Chat Desk to serve the customer faster and better.

How do I integrate Zendesk Support with Clickatell?

Logo

© Copyright 2024 Clickatell. All rights reserved.