Overview - Zendesk Support

If you are using Clickatell apps for chat support and Zendesk Support for ticketing, our integration with Zendesk Support will enable you to:

• Access Zendesk Support customer data in the Chat Flow and Chat Desk applications.

• Keep your Zendesk Support data up-to-date by automatically creating new customers in Zendesk Support when they’re captured in Chat Flow and sync data and conversations.

• Create Zendesk tickets from the Chat Flow applications to save time and hassle.

• Say goodbye to switching tabs or searching through multiple applications to get customer context - it's all right at your fingertips!

Chat Flow Features

You’ll be able to use the following features in Chat Flow:

• Fetch customers' info (including tickets) from Zendesk and use that info while building customer journeys in Chat Flow. For example, build a specific user journey if a customer is tagged as ‘vip_customer’.

• See the customer's Zendesk tickets, and create a new ticket on Zendesk from Chat Flow. Update a ticket.

Chat Desk Features

You’ll be able to use the following features in Chat Desk:

• View the customer's Zendesk Support profile details and ticket details while engaging with them in Chat Desk to serve the customer faster and better.

How do I integrate Zendesk Support with Clickatell?

• Add the Zendesk Support integration in your Clickatell Portal.

• You'll require information from the Zendesk Support app itself:

  • If you already have an OAuth Client in Zendesk Support for this integration, follow these steps.

  • If you need to create an OAuth Client in Zendesk Support first, follow these steps.