Overview - Shopify

If you are using Clickatell apps for chat support and Shopify as your e-commerce store, our integration with Shopify will enable you to:

• Access Shopify customer data in the Chat Flow and Chat Desk applications.

• Access customers' order history and order details in the Chat Flow application.

• Say goodbye to switching tabs or searching through multiple systems to get customer context – it’s all right at your fingertips!

Chat Flow Features

You’ll be able to use the following features in Chat Flow:

• Fetch customers' info from Shopify and use that info while building customer journeys in Chat Flow. For example, build a specific user journey if a customer is tagged as ‘vip_customer’.

• See the customer’s order history and order status and serve the customer faster and better.

Chat Desk Features

You’ll be able to use the following features in Chat Desk:

• View the customer's Shopify profile details, order history, and order status while engaging with them in Chat Desk to serve the customer faster and better.

How do I integrate Shopify with Clickatell?

• Add the Shopify integration in your Clickatell Portal.

• You'll require information from the Shopify app itself.