> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/integrations/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/integrations/getting-started/using-integrations.md).

# Using Integrations

To integrate your Clickatell applications with Salesforce, Shopify, Zendesk Sell, and Zendesk Support:

1. [Configure the integration](/integrations/getting-started/adding-a-new-integration.md) in your Clickatell Portal.
2. Use an [Integrations node](#use-the-integration-nodes-in-chat-flow) in your workflow in Chat Flow, and/or
3. View the [Integrations tab](#view-the-integrations-tab-in-chat-desk) in your Agent or Supervisor Desk in Chat Desk.

## Use the Integration nodes in Chat Flow

All integrations configured in your Clickatell Portal automatically pulls through to your [Chat Flow](https://clickatell.gitbook.io/flow/overview) application. Drag-and-drop an [Integration node](https://clickatell.gitbook.io/flow/integrations/integration-nodes) into your workflow and configure the specific API you want to utilize.

{% hint style="info" %}
[Learn more.](https://clickatell.gitbook.io/flow/integrations/integration-nodes)
{% endhint %}

<figure><img src="https://content.gitbook.com/content/xcMbyh2AMn0FTzC5pCX6/blobs/yvvqH3roSofh13vWURtQ/image.png" alt="" width="506"><figcaption><p>Integration node in Chat Flow</p></figcaption></figure>

## View the Integrations tab in Chat Desk

You can view information about your customers as fetched from the 3rd party applications integrated with Clickatell (e.g., Salesforce, Zendesk Sell, Zendesk Support, Shopify) while engaging with customers in [Chat Desk](https://clickatell.gitbook.io/chat-desk/overview/overview).

{% hint style="info" %}
[Learn more.](https://clickatell.gitbook.io/chat-desk/v/3.7.0/agent-chat-desk/view-customer-details-from-3rd-party-applications)
{% endhint %}

<figure><img src="https://content.gitbook.com/content/xcMbyh2AMn0FTzC5pCX6/blobs/JFgnvLndF6j2V7RXUTfM/image.png" alt=""><figcaption><p>Integration tab in Chat Desk</p></figcaption></figure>