If you are using Clickatell apps for chat support and Zendesk Sell for CRM, our integration with Zendesk Sell will enable you to:
Access Zendesk Sell customer data in the Chat Flow and Chat Desk applications.
Keep your Zendesk Sell data up-to-date.
Add sales leads to Zendesk Sell from the Chat Flow application to save time and hassle.
Say goodbye to switching tabs or searching through multiple systems to get customer context - it's all right at your fingertips!
You’ll be able to use the following features in Chat Flow:
Fetch customers' info from Zendesk Sell and use that info while building customer journeys in Chat Flow. For example, build a specific user journey if a sales lead is tagged as ‘vip_customer’.
Add sales leads automatically to Zendesk Sell from Chat Flow to save time and hassle.
You’ll be able to use the following features in Chat Desk:
View the customer's Zendesk Sell profile details while engaging with them in Chat Desk to serve the customer faster and better.
How do I integrate Zendesk Sell with Clickatell?
in your Clickatell Portal.
You'll require information from the Zendesk Sell app itself:
If you already have a Developer App in Zendesk Sell for this integration, .
If you need to create a Developer App in Zendesk Sell first, .
