When a customer replies to one of your campaign messages, their responses are listed in the Responses tab.
From here you can:
See the number and name of the person who replied.
See the message text, date, and time of each response.
Search for a specific number (MSISDN).
Download the table of responses as a CSV file.
Add, view, and edit your auto-response.
An auto-response is a message that is automatically sent to your customers when they reply to a campaign message. If you leave this field blank, no auto-response will be sent.
Chat Desk: A web-based service desk where agents can engage with customers via SMS or WhatsApp.
Chat Flow: A chatbot builder enabling the automation of replies.
Note that these replies will no longer be visible in the Campaign Manager tool.
If you are on Clickatell's or package, you can handle customer replies via the following applications:
