View responses

All timestamps in relevant time zones.

When a customer replies to one of your campaign messages, their responses are listed in the Responses tab.

From here you can:

• See the number and name of the person who replied.

• See the message text, date, and time of each response.

• Search for a specific number (MSISDN).

• Download the table of responses as a CSV file.

• Add, view, and edit your auto-response.

An auto-response is a message that is automatically sent to your customers when they reply to a campaign message. If you leave this field blank, no auto-response will be sent.

Download customer responses and set up an auto-response from the Responses tab.

You can handle customer replies via the following Clickatell applications:

• Chat Desk: A web-based service desk where agents can engage with customers via SMS or WhatsApp.

• Chat Flow: A chatbot builder enabling the automation of replies.

Note that these replies will no longer be visible in the Campaign Manager tool.