Message templates

WhatsApp Templates

You can send a campaign using the pre-approved WhatsApp templates in your account. WhatsApp templates are not created and managed in Broadcast Messenger. Please refer to the WhatsApp User Guide and FAQ section for more information.

SMS Templates

All active SMS templates are shown in the drop-down on your campaign creation page for you to select and send as part of an SMS campaign. This saves you time if you want to send similar campaigns or if you want to create a series of campaigns in advance.

Create a new SMS template:

1. Go to Templates -> SMS Templates.

2. Click + New Template.

1. Add a template name and the template message.

Name your template and enter the text for your message.

Add variables using the format {{1}} to {{9}}. The variables will map to the columns in the recipient file you upload.

1. Click Create.

   • This adds the SMS template to the list in an Active state and the template is available to select from in your campaign creation page.

   • You can view, edit, and deactivate/activate templates from this list

You can edit your message right before sending it, so you do not need to edit the whole template if you want to make a once-off change to a message.