Manage opt-outs
Last updated
Last updated
All timestamps are in GMT.
The Opt-Out Manager is accessed by selecting Opt-Outs in the left-hand navigation.
The Opt-Out Manager lists all recipients who do not want to receive further communication from your business. When a campaign is sent, the campaign’s recipient list is checked against the opt-out list. Recipients who opted out are flagged and will not be sent a message.
In the Opt-Out Manager, you can:
View a table listing all opted-out numbers on this account and the date and time they unsubscribed.
Search for a number and export results.
Filter on the channel the end-user opted out of (SMS, WhatsApp, All)
Add numbers to the opt-out list, either as a single number or a bulk upload via a .xlsx or .csv file (max. 100MB).
CommentWhen adding a "Single Opt-Out”, you can add a WhatsApp or SMS number or both.CommentCommentWhen selecting a WhatsApp number that wants to opt out, you must also select the source WhatsApp number(s) they are opting out of.CommentCommentClick Add Opt-Out.CommentA confirmation banner is shown, and the number now appears in the opt-out table.CommentComment
When selecting a WhatsApp number that wants to opt out, you must also select the source WhatsApp number(s) they are opting out of.
Click Add Opt-Out.
A confirmation banner is shown, and the number now appears in the opt-out table.
When bulk uploading opt-outs, you choose an .xlsx or .csv file to upload. While the file uploads, select the channel (WhatsApp, SMS) these numbers want to opt out of. If WhatsApp, you must also also select the source number(s).
Once the file is successfully uploaded, you must select the column in your file containing the number(s) that want to opt out.
Click Add Opt-Out.
A confirmation banner is shown, and the number now appears in the opt-out table.
To add or remove numbers to/from this list, upload a new file. The new file replaces the existing list on this tab.
