Manage opt-outs

All timestamps are in GMT.

The Opt-Out tab lists all recipients who do not want to receive further communication from your business.

When a campaign is sent, the campaign’s recipient list is checked against the opt-out list. Recipients who opted out are flagged and will not be sent a message.

On the Opt-Outs tab, you can:

• View a table listing all opted-out numbers on this account and the time they unsubscribed.

• Search a number.

• Bulk upload numbers that opted out via a .xlsx or .csv file (max. 100MB).

Manage opt-outs.

After choosing a file to upload, you must select the column in your file containing the number to opt out.

Click Save and Import.

Import a list of customers who want to opt-out.

To add or remove numbers to/from this list, upload a new file. The new file replaces the existing list on this tab.