View responses

All timestamps are in GMT.

When a customer replies to one of your campaign messages, their responses are listed in the Responses tab.

From here you can:

  • See the number and name of the person who replied.

  • See the message text, date, and time of each response.

  • Search for a specific number (MSISDN).

  • Download the table of responses as a CSV file.

  • Add, view, and edit your auto-response.

An auto-response is a message that is automatically sent to your customers when they reply to a campaign message. If you leave this field blank, no auto-response will be sent.

Download customer responses and set up an auto-response from the Responses tab.