📄Table of Contents

Read more about new features & improvements contained in the latest Clickatell Chat Commerce Platform releases

Q4 2024

• Channel Updates

  • WhatsApp: Free service conversations

  • WhatsApp: No support for HSM template format

  • SMS: Changes in test message sending

• Broadcast Messenger

  • Onboarding for prepaid SMS clients & name change

• Data Sharing Service

  • Enhanced templates & increased frequency

Q3 2024

• Channel Updates

  • WhatsApp: Data Localization

  • WhatsApp: Cloud vs On-Prem Parity

• Live Agent Chat

  • Department filtering for Tickets

  • Auto-responder updates

  • Ticket creation user journey outside of support hours

• Self-Service Chatbot

  • Session timeout event (Phase 2)

  • Split syntax

  • Node Search Enhancement (Find & Replace)

Q2 2024

• Campaign Messaging

  • NEW: WhatsApp Campaign Manager

  • Support for Dynamic URLs in WhatsApp

• Other Enhancements & Improvements

Q1 2024

• Self-Service Chatbot

  • Support for location templates and location request messages

  • Support for WhatsApp buttons & template enhancements

  • Session timeout event (Phase 1)

• Channel Updates

  • WhatsApp buttons & template enhancements

  • Sending and requesting locations on WhatsApp

  • WhatsApp text formatting

  • WhatsApp conversational components: Icebreakers and Commands

• Other Enhancements & Improvements