# Clickatell AI

Release date: December 2024

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in our [help desk application](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant).

The service is available across the Clickatell Platform.​ It is channel-agnostic and can be used across business divisions.

The following AI capabilities are built into the Clickatell Chat Commerce Platform:

* **Q\&A Bot:** Smart self-service via Chat Flow using a [Clickatell AI node](https://guides.clickatell.com/flow/user-facing-nodes/product-nodes/clickatell-ai-node) and a trained LLM.
* **Agent Assist:** [Suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant) for live agents in Chat Desk using a trained LLM.
* **Intent Recognition:** [Understand the user](https://guides.clickatell.com/clickatell-ai-user-guide/training/configure-intents) with NLU via Chat Flow.

See our comprehensive [**Clickatell AI User Guide**](https://guides.clickatell.com/clickatell-ai-user-guide) for details on using the application.

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The following formed part of the Clickatell AI release:

* A new [**Clickatell AI portal**](https://guides.clickatell.com/clickatell-ai-user-guide) to configure and train assistants, manage information, and configure intents.
* [**Suggested responses**](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant), powered by one of your selected AI assistants, are presented to live agents in Chat Desk to assist in answering customer queries.
* A new [**Clickatell AI** **setting**](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/clickatell-ai) in Chat Desk to enable/disable suggested responses and to select the AI assistant to generate these responses.
* A new [**Clickatell AI node** ](https://guides.clickatell.com/flow/user-facing-nodes/product-nodes/clickatell-ai-node)in Chat Flow enables direct interaction between end-users and an AI assistant trained to provide information within a specific business context.