Clickatell AI
Release date: December 2024
Last updated
Release date: December 2024
Last updated
The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in our .
The service is available across the Clickatell Platform.​ It is channel-agnostic and can be used across business divisions.
The following AI capabilities are built into the Clickatell Chat Commerce Platform:
Q&A Bot: Smart self-service via Chat Flow using a and a trained LLM.
Agent Assist: for live agents in Chat Desk using a trained LLM.
Intent Recognition: with NLU via Chat Flow.
See our comprehensive for details on using the application.
The following formed part of the Clickatell AI release:
A new to configure and train assistants, manage information, and configure intents.
, powered by one of your selected AI assistants, are presented to live agents in Chat Desk to assist in answering customer queries.
A new in Chat Desk to enable/disable suggested responses and to select the AI assistant to generate these responses.
A new in Chat Flow enables direct interaction between end-users and an AI assistant trained to provide information within a specific business context.