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  • Q1: JAN-MAR 2025
    • Broadcast Messenger
    • Clickatell AI
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  • Q2: APR - JUN 2025
    • Chat Flow
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  1. Q1: JAN-MAR 2025

Clickatell AI

Release date: December 2024

Last updated 3 months ago

Available on the or packages as an upgrade at an additional cost.

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in our .

The service is available across the Clickatell Platform.​ It is channel-agnostic and can be used across business divisions.

The following AI capabilities are built into the Clickatell Chat Commerce Platform:

  • Q&A Bot: Smart self-service via Chat Flow using a and a trained LLM.

  • Agent Assist: for live agents in Chat Desk using a trained LLM.

  • Intent Recognition: with NLU via Chat Flow.

See our comprehensive for details on using the application.

The following formed part of the Clickatell AI release:

A new to configure and train assistants, manage information, and configure intents.

, powered by one of your selected AI assistants, are presented to live agents in Chat Desk to assist in answering customer queries.

A new in Chat Desk to enable/disable suggested responses and to select the AI assistant to generate these responses.

A new in Chat Flow enables direct interaction between end-users and an AI assistant trained to provide information within a specific business context.

Clickatell AI portal
Suggested responses
Clickatell AI setting
Clickatell AI node
Interact
Transact
help desk application
Clickatell AI node
Suggested responses
Understand the user
Clickatell AI User Guide