Send a WhatsApp message template

Create message template

1. In the Clickatell Portal, go to My Workspace -> WhatsApp and select a WhatsApp account from the table.

2. Click Manage & Create Templates in Facebook Business Manager.

3. Follow these steps to apply for a WhatsApp Message Template from within FBBM.

4. Once submitted, the template is reviewed by WhatsApp.

5. Return to the WhatsApp Account Details page in your Clickatell Portal and sync your templates.

6. The template appears in your table with its status.

7. You can send the template once it has an "Approved" status.

Also see:

• Use media in templates

• Use interactive buttons in templates

• Use interactive messages

• Showcase product catalog in templates

Send message template

You cannot send message templates directly from the Clickatell Portal.

Make use of one of these options to send them to your customers:

• One API (all packages): Once the message template you've added is approved and active, you can specify the template name and the relevant parameters in your API call when sending a message to the customer.

• Campaign Manager (all packages): You can send WhatsApp message templates directly from Campaign Manager as part of a marketing campaign or to reengage customers. Find out more.

• Chat Flow (Interact & Transact packages only): You can send WhatsApp message templates directly from Chat Flow as part of your workflows or to kick-start a conversation. Find out more.

• Chat Desk (Interact & Transact packages only): As an agent, you can send WhatsApp message templates to customers directly from Chat Desk. Find out more.