Department filtering for Tickets

Release date: 30 July 2024

Supervisors can now filter the Tickets queue by department. This enables Supervisors to view tickets relevant to a specific department and deal with them appropriately. It also makes the filtering experience consistent across the Chats, Closed, and Tickets queues in the Supervisor Desk.

This filtering is only available on the Supervisor Desk and not on the Agent Desk since agents only have access to the chats in the department they are assigned to.

A filter button was added to the Tickets tab in the Supervisor Desk.

Supervisors can now filter tickets by department.