What is Clickatell AI?
The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers:
Ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on.
Interact with a live agent supported by the virtual assistant in Chat Desk.
In addition, the Clickatell AI powers the following features across our products:
Chat Desk
Agent Desk
Sentiment analysis
Chat escalation and alerts
Chat de-escalation
AI suggested responses
AI assistant
Agent level AI enablement
Supervisor Desk
Agent stress alert
AI summaries and suggested actions
Chat sorting and filtering
Real-time analytics dashboard
Chat Flow
Flow summary
Context router
Clickatell AI node
Broadcast Messenger
AI suggested campaigns
Predictive campaign analytics
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